Meet Steven, Our Virtual Member Service Representative!

At Eagle One Federal Credit Union, our commitment to you has always been personal, responsive service. Steven is the next step in that commitment, our virtual Member Service Representative who’s always on, always accurate and always ready to hand you off to our team the moment you need a real person.

What can Steven do?

• Check your account balance

• Review recent transactions

• Transfer funds between accounts

• Get loan rates and product info

• Branch hours and locations

• Common account maintenance

When is Steven Available?

• 24 hours a day

  • Weekdays

  • Weekends

  • Weekdays after hours

  • Holidays

Your Security Is Our Priority

• Steven requires the same authentication processes as speaking with one of our representatives. Your account is never accessible without verification.

• Every interaction with Steven is encrypted and secure. The same protections that guard your online banking, protect every conversation.

• Steven does not share, sell or store your personal information outside of Eagle One’s secure systems.